"I already have a team of capable people working on my website, will I still benefit from hiring you?"
Even a super savvy team can benefit from knowing the short cuts, tips and tricks that only time and experience with the software would provide.
"Do you work for or receive commissions from Finalsite?"
No, we do not work for or receive any commission or incentives from Finalsite to do what we do. We are Finalsite experts and helping you does benefit Finalsite (you're welcome). However, our clients’ success is our top priority. That means having the freedom to recommend the software that is best for your situation and support you regardless of the software you choose, not what earns us the best commission.
"We deployed our Finalsite website with a template design. How can you improve upon a template?"
We believe that a template doesn't have to look like a template. Using the website tools you have, applying some creative thinking and design, we will work with you to soften the line between a template site and a custom site.
"Can you come to our school and work hands-on with us to help us get up and running with our website?"
Absolutely, we love being onsite and getting to work with clients in person. It's the best part! Working together live and in person whether it be training or "workday sessions" is one of the best ways to get to know each other, learn and be productive. It builds a better team environment.
Due to Covid-19 we are not currently able to come onsite. However, thanks to technology like zoom we are able to do our onsite training online. If you become a long term retainer client, then we will meet again in person. For now, we will continue to provide the highest quality of service in the safest possible manner.
"How long do you typically work with a client?"
That depends. Training is quick but projects can take a few months and our retainer clients stay with us for years. Often the only thing that changes is our level of support and involvement. When we are a good fit it doesn't ever have to end.
"Do we have to have a Finalsite website to work with you?"
No. With over 20 years of experience in web communications and software training. We can deploy a website and train you on a variety of software platforms. We've supported the implementation of several 3rd party software solutions for our clients. Since we are not tied to any particular platform you can be confident we will help you choose what's right for you.
"I have Finalsite and need training, why not hire Finalsite to train us?"
That's a great question and we are glad you asked. All the credentials are there; 20+ years of experience in software training, Finalsite expert, a passion for helping clients succeed. However we believe you will find our commitment to high quality training and our ability to think outside the box and customize your training will provide you the best experience. One of the biggest benefits is getting the Finalsite expert but also getting someone who is independent of that company. This way you will get the most unbiased advice on what to use and how best to use it.
"How do I know if I could benefit from having you work with our school?"
It's entirely possible that we are not a good fit for each other. It happens. If we don't feel that you would benefit from having us work with you on a project or that our skills and your needs are not a good fit, we will tell you. What's important to us is that you have someone at your school we can work with who cares. If we care more about your success than you do it's usually not something that works out too well. We prefer not to have to convince you to make improvements. Our most successful clients are eager to improve their website and are excited to have us there. They put in the time needed to do their part to support our efforts and in return get far more value out of the time we spend. We enjoy an amazing and positive relationship with our clients and we want to continue that trend.
